Can I install it myself?

Yes.

Installation is possible if you have a good degree of DIY skills. Antenna placement is critical so it is wise to spend a good amount of time to find the best position to obtain the best possible speeds. We always recommend installation is carried out by one of our fully trained installers because of this.

How fast is Mastband broadband?

A maximum rate of 100Mbps can be reached in certain areas, however we cannot guarantee any speeds as they are entirely dependent on the geographical area and the physical location of the antenna. We can tell you the maximum speeds available in your area and give an estimate of speeds you may obtain before you place an order.

Our installers will aim for at least 10Mbps before installing. The speeds may be affected during service due to factors such as large amounts of users on the network, weather conditions or obstructions (such as scaffolding).

Are there requirements for the installation of Mastband broadband?

The Mastband router requires 1 mains power socket.

Do I need a telephone line?

No.

Our service does not require the use of a telephone line.

Are there any minimum requirements for computers?

A network interface card is required.

The Mastband system can connect to any PC, MAC, or laptop providing there is a network interface card installed.

Can I use wireless at home with Notspot Broadband?

Yes.

The Mastband router comes with standard built in 802.11n Wifi.

Can I watch Television with Mastband Broadband?

Yes.

On-demand and other video streaming services will work with Mastband broadband, however these services can use large amounts of data so it is advisable to use these services conservatively. Some TV systems such as Youview may not support live TV streaming using the Mastband system.

What networking equipment is compatible with satellite?

Most third-party networking equipment is compatible with the router; however there are a few omissions:

  • ADSL routers are known not to work with the Mastband system
  • Any networking device that does not support DHCP may not work
  • Some older devices may not support the newer standard of Wifi which the Mastband router uses

Is Mastband Broadband suitable for online gaming?

Yes.

Mastband operates with a latency of around 60ms which is suitable for online games.

Do you offer email services?

No.

Experience has shown most customers already have their own email address which they would like to keep. Our service supports all web based mail services such as Hotmail, Gmail, Yahoo etc. The Mastband service does block port 25 which some email services use for their SMTP server. Please speak to your email provider and see if they offer an alternative port that can be used.

If your email address was given to you by your current or previous ISP then this may cease to work if you cancel your service with them. Please speak to your ISP to discuss this.

Can I use VoIP with Mastband broadband?

Yes.

VoIP services such as Vonage or Skype will work with Mastband.

How do I know if Mastband Broadband is for me?

If you live in a “Not Spot” or “Slow Spot” area and your only means of accessing the internet is dial-up, or you have a poor ADSL connection then Mastband broadband is the ideal solution. As the service does not depend on telephone lines it offers a low latency, high speed always-on connection where ever you are.

Are there any limits on how much data I can download?

Yes.

Depending on your service level, which will give you a data threshold, all of the Mastband Broadband services are subject to a Fair Access Policy (FAP).

What is a Fair Access Policy?

The idea of the Fair Access Policy is to maintain quality of service for all customers on the network. Each service level is given a data allowance for a 1 calendar month period. If you exceed this threshold then your service will be suspended. At this point you can either consider an upgrade of service or the purchase of an ‘add-on’. A call to the office always helps as we can discuss usage level in more detail, and help you decide on the best way forward.

Can I check my own data usage?

Yes.

Once you become a customer you will be given a web link where you can view your data usage at any time and buy data add-ons.

How big is the antenna?

The standard antenna is 35cm tall (45cm tall including bracket) and 7.5cm wide.

The high gain antenna is 35cm tall and 18cm wide.

When would I need a high gain antenna?

In some cases where our standard antenna can’t pick up a good enough signal, our installers have the option to use a slightly larger and differently shaped high gain antenna. This would be an additional cost but generally gives a greatly improved service in lower signal areas.

How stable is Mastband broadband in bad weather?

Mastband broadband as with all types of RF transmission can be affected by adverse weather conditions, however it is generally only in very severe weather than there is a noticeable difference in service.

Are the IP addresses Routable?

All Mastband services are supplied with a non-routable IP address.

If you require a remote login for CCTV cameras or servers then we can supply you a VPN service which will allow you to do this. Please get in touch with us for more information.

Can I run a VPN connection over the Mastband?

Generally, Yes.

We would recommend you speak to your VPN provider or IT department beforehand and enquire whether the VPN will work on a mobile network that implements Carrier Grade NAT.

Can I install it myself?

Yes.

Installation is possible if you have a good degree of DIY skills; however the dish alignment is critical, and needs to be more precise than a TV aerial or Sky dish. As such a misalignment of the antenna can affect the throughput speeds. We always recommend installation is carried out by one of our fully trained installers because of this.

Can I check my own data usage?

Yes.

Once you become a customer, you will be given your own customer portal. In this portal you can access your own data charts which will show you how much data you have used within your data cycle.

How stable is Satellite broadband in bad weather?

Satellite services as with all types of RF transmission are affected by weather conditions. The aim here is to ensure that you, the customer, do not notice the effect of the weather on the signal. The newer system uses a technology called Adaptive Coding & Modulation (ACM) which enables the system to automatically react to the effects of rain fade. This gives the Satellite network higher reliability in adverse weather and limits the noticeable effect on the QoS.

Are the IP addresses Routable?

The “Home User” services are supplied with non-routable IP address.

If you are looking to set up a remote log-in to view CCTV cameras or for home workers to log into your office server then you will require our ‘Business’ services.

Any other questions?

How many times have we read an FAQ section and found answers to every conceivable question or issue, all except the one question we want to ask? Well with all best endeavours we are sure this FAQ section is no different. If you have question not covered here please feel free to contact us where one of our dedicated support staff will be more than happy to help.

Can I run a VPN connection over the Satellite?

Generally, Yes.

We would recommend you speak to your VPN provider or IT department beforehand and enquire whether the VPN will work on a Satellite Broadband system.

How big is the dish?

The new dish being used for the KA-Service is around 76cm in diameter. This is a reduction in size of the larger 1m dish used for the Ku-band service.

Why does a ping give a slow response over Satellite?

The satellite is based in a geostationary orbit approximately 36,000Km above the Equator. A command of this type does have a distance to cover and as such, you will normally see a ping time of around 600ms. Secondly, a ping command is also considered low priority by networks. All other applications will be processed first. As there is no acceleration applied to the ping command, this can sometimes cause increased ping times or even a time out. Ping is therefore not a reliable test for connectivity or speed.

Why Choose NotSpot Broadband.

Let’s be honest, there are several providers offering similar or the same service from Tooway™. Many of them will tell you they are the biggest; they have installed the most, and they are the leading company in the UK & Europe. So who do you choose? Good question; here are some key reasons to make us your preferred supplier:

  • We will always be honest and tell you exactly how the service works, not give misleading information to “beef up” the product– with small print hiding the finer details.
  • Dedicated in-house support located in the UK for on-going support if needed using local UK numbers. Not a call centre.
  • We only use our own in-house trained installers; we do not subcontract out installations or leave you to find your own installer. This way we can guarantee the quality of installations without using this as a get out clause.
  • Most importantly of all we recognise how important you, the customer are!

What is a Fair Access Policy?

The idea of the Fair Access Policy is to maintain quality of service for all customers on the network. Each service level is given a data allowance for a 1 calendar month period. If you exceed this threshold then you will see a significant reduction in speed across your connection. At this point you can either consider an upgrade of service or the purchase of a ‘volume booster’. A call to the office always helps as we can discuss usage level in more detail, and help you decide on the best way forward.

Are there any limits on how much data I can download?

Yes.

Depending on your service level, which will give you a data threshold, all of the Satellite Broadband services are subject to a Fair Access Policy (FAP).

How do I know if Satellite Broadband is for me?

If you live in a “Not Spot” or “Slow Spot” area and your only means of accessing the internet is dial-up, or you have a poor ADSL connection then satellite broadband is the ideal solution. As the service does not depend on telephone lines and is not geographically dependant, it offers a high speed always-on connection where ever you are.

Can I use VoIP with Satellite broadband?

Yes.

VoIP services such as Vonage or Skype already work with satellite broadband.

What networking equipment is compatible with satellite?

Most third-party networking equipment is compatible with the satellite modem; however there are a few omissions:

  • ADSL routers are known not to work with the satellite connection
  • DrayTek routers have incompatibility issues, and at this time we do not recommend them to be used with the Tooway system
  • Any networking device that does not support DHCP will not work.

The Tooway modem relies on DHCP to be issued at all times.

Do you offer an outgoing mail server?

Yes.

In some instances, if you have an alternative email address, we have found some hosting companies or email providers will not allow you to send email through their network if you are using a satellite based service. In this case we have our own dedicated SMTP server, which we can give you access to, to enable you to send emails. We do not provide or recommend third parties services for this function.

Do you offer email services?

Experience has shown most customers already have their own email address which they would like to keep. Our service supports all web based mail services such as Hotmail, Gmail, Yahoo etc. The Mastband service does block port 25 which some email services use for their SMTP server. Please speak to your email provider and see if they offer an alternative port that can be used.

If your email address was given to you by your current or previous ISP then this may cease to work if you cancel your service with them. Please speak to your ISP to discuss this.

Can I use BBC iPlayer services with Satellite Broadband?

Yes.

Satellite Broadband services supplied by us do support BBC iPlayer services, providing you are based in the UK.

Is Satellite Broadband suitable for online gaming?

Not for “real-time” games.

Turn based games may work. To answer this question, it depends on what game you are playing. Games such as chess or other turn-based games where a reaction time is not essential will work. For action games where reaction time is critical then satellite broadband service is not suitable due to the higher ping times of approximately 600ms.

Can I watch Television with Satellite Broadband?

Yes, with additional equipment.

The system is designed for data transfer, and does not include TV reception. In some instance the addition of an extra clamp and LNB, which can be aligned to another satellite will enable you to receive TV.

Can I use wireless at home with NotSpot Broadband?

Yes.

We will provide you with a standard 802.11n Wifi router for use with the satellite system. You can integrate a wireless router of your choosing with the satellite broadband system if you prefer. The router does need to be an Ethernet Router for connection to the satellite modem. An ADSL router will not provide the right connection to the satellite.

Are there any minimum requirements for computers?

A network card is required.

The satellite system can connect to any PC, MAC, or laptop providing there is a network card installed.

Do I need a telephone line?

No.

Our service does not require the use of a telephone line.

Are there requirements for the installation of satellite broadband?

Yes.

The satellite dish needs a clear line of sight to the southern facing sky. The exact angle is 9 degrees east of south and pointing up approximately 30 degrees from the horizontal. The modem and router requires 2 mains power sockets.

How fast is Satellite Broadband?

A maximum rate of 22Mb download speed and 6Mb upload speed are available. The speed of the service ultimately depends on other factors such as how many users are on the network. This means you may not see the full headline speed during peak times.